Contact Us

For questions about Black Wireless products and services, check out our Frequently Asked Questions on the FAQ tab or call us at
1-844-252-2532 to speak to one of our Black Wireless Customer Service Specialist. Our Black Wireless Specialists are available Monday through Friday from 9am-6:15pm EST.

To leave a call back request, click here

To chat with one of our Black Wireless Customer Service Specialist, click here.

For specific questions about your account, please log in here.

Return Policy: No refund or return for SIM cards purchased or related services. This return policy only applies to new SIM cards and related services purchased from Monthly service, other fees and funds in Black Wireless accounts are non-refundable. If a refund for a service plan purchased, but not yet activated, is requested within 7 days of receipt, a $10 transaction fee will be deducted. Purchases made at Retail locations may be governed by Retailer return policies.


1091 Yonkers Ave.
Yonkers, NY 10704