FAQs

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An eSIM is a virtual SIM that can be downloaded directly into your phone. It connects some newer devices to the GSMA network. Black Wireless offers eSIM for our monthly calling plans. Select eSIM when activating.

E-SIM gives you greater flexibility to manage your wireless plan.

  • Download your eSIM instantly and activate it in minutes, no waiting for a physical SIM card to arrive in the mail.
  • Most eSIM compatible phones are dual SIM, which means they can support more than one phone number at a time.
  • With newer eSIM compatible iPhones, you can have up to 20 different phone lines on the same device!

For monthly plans, visit blackwireless.com/plans, Select Activate eSIM we will guide you through the rest.

When you purchase a new plan, and get a new eSIM, you’ll be able to quickly and easily replace the eSIM profile that is currently on your phone with your new Black Wireless eSIM profile. Note that you must activate your new eSIM and transfer your phone number over to your new Black Wireless line. Feel free to contact customer service at 1-914-216-7928.

Phones must be carrier unlocked to work with eSIM. If you’re using a dual SIM phone, you can use eSIM as your only cellular plan or you may use a physical SIM card for your first cellular plan and eSIM as the second.

List of eSIM compatible phones

  • Setup Auto recharge to stay up to date with your monthly bill.Click here to get started.
  • For more information, Click here to learn more.
Click here to learn more.
  • View your account balance and/or payment date
  • Change your account password
  • Update your personal information
  • Recharge your monthly account
  • Add more Data
  • Add more International talk
  • Add more Talk time
  • Add a credit/debit card to set up Auto Recharge
  • View and update your billing information
  • View Order History
  • Activate a New number
  • Transfer an existing number to Black Wireless®
  • Manage multiple Black Wireless® accounts
No. Black Wireless® is a no-contract GSM service with no hidden fees.
  • Turn your phone off and wait 15 seconds before turning it back on. If this does not work, please contact Black Wireless® Tech support at 1-914-216-7928.
  • Chat with a specialist by clicking the chat button on any page.
  • Submit a trouble ticket. Please make sure to include all details so we can better assist you.

GET A NEW NUMBER

No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number. Click here to get a NEW number.

HOW CAN KEEP MY NUMBER?

Once you have completed all of the steps fortransferring your existing number, your service will be active momentarily. The process is quick if you have all of the correct account information associated with your phone number. If any incorrect information is provided, the process can take up to 24 hrs.
  • You will need an unused, new Black Wireless® SIM card. Click here to purchase plan.
  • An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery or you can find it in the About section of your phone.
  • You will need an unused, new Black Wireless® SIM card. However, your previous phone number will no longer be available.
  • Call 1-914-216-7928 to speak with a representative for assistance.
  • Your Black Wireless® will cancel on its own if you do not recharge your plan after expiration.

VOICEMAIL

  1. Dial your wireless phone number from your wireless phone or any other touch-tone phone.
  2. Follow the prompts and select 1 for English or 2 for Spanish.
  3. The system will ask you to enter your personal pass code. (think of an easy to remember pass code and enter it when prompted).
  4. The system will prompt you to record your own personal greeting or to select a standard greeting.
  1. Dial your wireless phone number.
  2. Press 1 if calling from your wireless phone.
  3. Enter your pass code.
  4. The system will automatically play the new voice messages.
  1. Call you’re Black Wireless® phone number from another phone.
  2. When you hear the greeting press the * key.
  3. Enter your pass code.
  4. The system will automatically play the new voice messages."
  • Contact Customer at # 1-914-216-7928 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.
  • This depends on how you set up your voicemail initially. If you selected 2 for Spanish then your voicemail will be in Spanish. If you would like to change your language selection, you can do so by resetting your voicemail settings. Please call your voicemail and follow the prompts to reset your settings.
  • To send an incoming call to voicemail, press the ‘end call’ key (normally marked in red) on your phone. Some phones will display an option to send to voicemail as well. If this appears, highlight that option and press 'OK.'
Call customer service at 1-914-216-7928 and provide the state and city for which you would like a number. Note: If the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area.
You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic roaming charges. However, if you must, please refer to below for details. Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new black wireless® SIM card. Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made.
No, it is absolutely free as long as you are trying to change your number within the same region of your current area code. If you are trying to change your area code to the one outside your current region, you will need an unused, new black wireless® SIM card. Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new black wireless® SIM card. Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made.
You should call Black Wireless® Customer Service at # 1-914-216-7928 as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Black Wireless® Customer Service that your phone is lost or stolen, you will have 30 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account.
If you do not recharge for more than 30 days after the monthly expiration date, the Black Wireless® number and SIM card will automatically be canceled.
Unfortunately if your Black Wireless® number was disconnected due to violations of terms and conditions, Black Wireless® will not issue any refunds. If you wish to continue the services with Black Wireless® you may purchase a new SIM and activate a new number.
No refund or return for SIM cards purchased or related services. This return policy only applies to new SIM cards and related services purchased from blackwireless.com. Monthly service, other fees and funds in Black Wireless® accounts are non-refundable. If a refund for a service plan purchased, but not yet activated, is requested within 7 days of receipt, a $10 transaction fee will be deducted. Purchases made at Retail locations may be governed by Retailer return policies.
Click here to check the Data coverage map.
Click here to check the Configuration Settings for MMS and Data.
  • Register a credit/debit card, and we will automatically add airtime to your account based on the settings you have chosen. Once you pick a plan at the time of registering for Auto Recharge, we'll add it to your account once every 29 days.
  • It is the easiest way to make sure your Black Wireless® service stays uninterrupted.
  • You do not need to go to a store every month.
Turn your phone off for about 10 seconds before turning it back on.
Click here to configure your device.
Yes you can! Simply make sure the device is unlocked or compatible with Black wireless GSM frequencies:
  • - 3G WCDMA/ UMTS/ HSDPA/ HSPA+ network – 850/1900MHz Bands 2 & 5 (minimum requirement for nationwide service)
  • - 4G LTE network – 700/ 850/ 1900/ 1700/ 2100/ 2300MHz Bands 2, 4, 5, 12, 17, 29, 30, 40, 66.
  • Check the coverage map to confirm service availablity in your area.
  • Turn your phone off for about 10 seconds before turning it back on. Make sure the device you are using is compatible with Black Wireless®.
  • Make sure the device you are using is compatible with Black Wireless® GSM Network Frequencies:
    • - 3G WCDMA/ UMTS/ HSDPA/ HSPA+ network – 850/1900MHz Bands 2 & 5 (minimum requirement for nationwide service).
    • - 4G LTE network – 700/ 850/ 1900/ 1700/ 2100/ 2300MHz Bands 2, 4, 5, 12, 17, 29, 30, 40, 66.