FAQs

  • Simply click this link and follow the prompts
  • Call 1-844-252-2532 to speak with a representative for assistance.
  • Visit a local Black011 dealer. (Call 1-844-252-2532 to speak with a representative for assistance.)
  • Login to www.BlackWireless.com Your account information will be on the My Account dashboard.
  • Call 1-844-252-2532 to speak with a representative for assistance.
  • For Pay as you Go: Dial *777# from your dial pad. You will receive a message on your phone’s display, indicating the remaining balance.
  • For Monthly plans: Text 'BAL' to the number 3888 from your Black Wireless phone number.
  • Setup Auto recharge to stay up to date with your monthly bill. Click here to get started.
Call directly from your phone by dialing 011 or 1 +country code +area code+phone number.
No. Black Wireless® is a no-contract GSM service with no hidden fees.
  • Turn your phone off and wait 15 seconds before turning it back on.
  • Chat with a specialist by clicking the chat button on any page.
  • Submit a trouble ticket. Please make sure to include all details so we can better assist you. If this does not work, please contact Black Wireless® Tech support at 1-844-252-2532.

GET A NEW NUMBER

No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number. Click here to get a NEW number.

HOW CAN KEEP MY NUMBER?

Once you have completed all of the steps for transferring your existing number, your service will be active momentarily. The process is quick if you have all of the correct account information associated with your phone number. If any incorrect information is provided, the process can take up to 24 hrs.
Call customer service at 1-844-252-2532 and provide the state and city for which you would like a number. Note: If the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area.
You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic roaming charges. However, if you must, please refer to below for details.
Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new black wireless® SIM card.
Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made.
No, it is absolutely free as long as you are trying to change your number within the same region of your current area code. If you are trying to change your area code to the one outside your current region, you will need an unused, new black wireless® SIM card.
Example 1) You currently have a NY area code and you would like a CA area code, you will need an unused, new black wireless® SIM card.
Example 2) You currently have a NJ area code (201) and you would like a NY area code (646), you do not need anything. The change can be made.
You should call Black Wireless® Customer Service at 1-844-252-2532 as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Black Wireless® Customer Service that your phone is lost or stolen, you will have 30 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account.
If you do not recharge for more than 30 days after the monthly expiration date, the Black Wireless® number and SIM card will automatically be canceled.
Unfortunately if your Black Wireless®number was disconnected due to violations of terms and conditions, Black Wireless® will not issue any refunds. If you wish to continue the services with Black Wireless® you may purchase a new SIM and activate a new number.
No refund or return for SIM cards purchased or related services. This return policy only applies to new SIM cards and related services purchased from blackwireless.com. Monthly service, other fees and funds in Black Wireless® accounts are non-refundable. If a refund for a service plan purchased, but not yet activated, is requested within 7 days of receipt, a $10 transaction fee will be deducted. Purchases made at Retail locations may be governed by Retailer return policies.
  • It is the easiest way to make sure your Black Wireless® service stays uninterrupted.
  • You do not need to go to a store every month.
Turn your phone off for about 10 seconds before turning it back on.
Yes you can! Simply make sure the device is unlocked or compatible with Black wireless GSM frequencies:
  • - 3G WCDMA/ UMTS/ HSDPA/ HSPA+ network – 850/1900MHz Bands 2 & 5 (minimum requirement for nationwide service)
  • - 4G LTE network – 700/ 850/ 1900/ 1700/ 2100/ 2300MHz Bands 2, 4, 5, 12, 17, 29, 30, 40, 66.
  • Check the coverage map to confirm service availablity in your area.
  • Make sure the device you are using is compatible with Black Wireless® GSM Network Frequencies:
    • - 3G WCDMA/ UMTS/ HSDPA/ HSPA+ network – 850/1900MHz Bands 2 & 5 (minimum requirement for nationwide service).
    • - 4G LTE network – 700/ 850/ 1900/ 1700/ 2100/ 2300MHz Bands 2, 4, 5, 12, 17, 29, 30, 40, 66.
  • You will need an unused, new Black Wireless® SIM card. However, your previous phone number will no longer be available.
  • Call 1-844-252-2532 to speak with a representative for assistance.
Your Black Wireless® will cancel on its own if you do not recharge your plan after expiration.
An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery or you can find it in the About section of your phone.